Terms & Conditions

Terms and Conditions of Membership

The following Terms and Conditions constitute the Membership Agreement (“the Agreement”) between JWP Media Group, trading as The Relentless Club Lounge (“We or Us”) and the person whose name appears on the Welcome Letter (“You”). You are urged to read these Terms and Conditions of Membership carefully and to communicate any questions that You may have to our Customer Experience Team at: contact@jwpmediagroup.com

Membership Benefits

As a Member of The Relentless Club Lounge, You are entitled to discounts and/or other benefits on products and services offered by participating providers (“Benefits”) as explained in the Membership Portal.

Membership Term

Your Annual Membership (12 months) will commence on the receipt of membership funds which is non-refundable. Your monthly membership (1 calendar month) option will commence on the receipt of membership funds which is non-refundable.

Renewal Membership

We will send You an reminding You of your Membership renewal 21 days prior to your Annual renewal date, explaining the renewal procedure and Renewal Membership cost. Unless You notify Us that You wish to terminate your Membership before your Renewal Membership is due to renew, the renewal payment will be automatically charged to your original billing source. If We are unable to bill your specified billing source, You agree to provide an alternative billing source. We reserve the right to increase or decrease the fee for Membership effective upon renewal of your Membership. For your cancellation rights, please see Cancellation of Renewal Membership below.

Exclusive Member Offers

As a Member we will provide you with ongoing and additional benefits as part of your Annual Membership and we may on occasion introduce you to Exclusive Member Offers where there is a charge for participation. Exclusive Member Offers will vary in cost.

Disclaimer of Liability

You agree that We are not responsible or liable for any of the Benefits provided by participating providers or us and if You have any claims relating to any of these Benefits, You will only claim directly against the providers of the Benefit. Any such claim will be subject to and governed by the provider’s terms and conditions which You should read carefully. WE MAKE NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ANY OF THE MEMBERSHIP BENEFITS OR RELATED INFORMATION PROVIDED TO YOU. JWP MEDIA GROUPS’ LIABILITY SHALL NOT EXCEED YOUR CURRENT MEMBERSHIP FEE AND UNDER NO CIRCUMSTANCES SHALL JWP MEDIA GROUP BE LIABLE TO YOU FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES. These terms do not affect those of your statutory rights. We reserve the right to eliminate, add, change and substitute Benefits and participating providers without notice to You. We assume no responsibility for the payment of, or contribution to, any use or sales tax, which taxing authorities may impose and such taxes, to the extent, shall remain your sole responsibility or that of the provider of the Benefits, as the case may be.

Entire Agreement

This Agreement contains all of the Terms and Conditions of Membership, and representations, promises or agreements concerning the Membership not included in this Agreement shall not be effective or enforceable. If any of the terms of this Agreement shall become invalid or unenforceable, the remaining terms shall not be affected.

Governing Law

This Agreement shall be governed by and construed in accordance with English law, and both You and Us accept the exclusive jurisdiction of the English courts.

Use of Your Personal Information and Data Protection

In the interest of keeping You informed and up to date about our products and services, We may occasionally forward information to You regarding specific JWP Media Group products and promotions that are related to your Membership. If You would prefer not to receive information of this kind, please write to Us by email. We will respond to your request within 21 days and confirm that your details have been updated. By purchasing a Membership, you also agree to opt in to email marketing from us to promote and service your Membership which you can unsubscribe from at any time via the unsubscribe link on the email.

Cancellation of Membership

To cancel your Membership, please write to Us by email. We will cancel your Membership and refund the Annual Membership fee if applicable. PLEASE NOTE that no refund will be given if your Membership has reached 31 days or if any of the Member Rewards have been used. These rights are in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

Terms and Conditions


These terms and conditions (“Terms”) do not affect Your statutory rights. To order goods through this Website You must be at least 18 years of age. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms. From time to time the discounts advertised may be replaced and may lead to a discount being temporarily unavailable. Any transfer, copying or misuse of the assigned discount code is not permitted in any way and may lead to its withdrawal.

The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered You will be informed prior to contracting so that You either cancel or confirm the order. All prices on our website maybe subject to VAT added by our suppliers or maybe inclusive, please check with them.


Some offers are available through the Website which are delivered in digital or electronic format “Digital Codes”. If You order a Digital Code this will be delivered to You by email to the email address You have registered on the Website. Digital Codes will also be placed in your message centre in the Website where they can be retrieved at any time. Once purchased, eCodes cannot be refunded.